Privacy Policy
This policy explains what personal data Octocrew collects through octocrew.ai, why we collect it, and the choices you have. We keep it short on purpose: we collect little, and we do not sell any of it.
What we collect
Contact form: name, work email, company, website, the specialist role you are considering, operator readiness, and your initial scenario, submitted only when you fill in the form.
Booking: if you book a discovery call, scheduling runs through Cal.com, which processes the details you enter there (name, email, chosen time).
Analytics: we use Google Tag Manager and Google Analytics to understand aggregate site usage (pages visited, referral source, approximate location from IP, device type). IP addresses are not stored by us.
Advertising measurement: if you consent, Meta Pixel records page visits and may receive the page URL, referrer, browser and device information, and IP address under Meta's terms.
Email: if you write to hello@octocrew.ai, we keep the correspondence.
What we use it for
Responding to your enquiry and preparing for a discovery call (legitimate interest / pre-contractual steps).
Understanding which content brings visitors, so we can improve the site (legitimate interest; analytics cookies load via consent where required).
Measuring the performance of Octocrew advertising and understanding which campaigns bring visitors to the site (consent).
We do not sell personal data, and we do not add you to a mailing list unless you explicitly ask to be added.
Who processes it
Cal.com (call scheduling), Google (Tag Manager / Analytics), Meta (Pixel / advertising measurement), our website hosting provider, and our email provider. Each processes data under its own data processing terms.
If we engage you as a client, data handling for the engagement is governed by the service agreement, not by this site policy.
If you become a client
The website describes our service at a high level. A signed service agreement defines each agent's scope, initial scenarios, acceptance process, support route, and commercial terms.
We normally try to repair a capability or agree a revised scope before discussing a refund. Exact acceptance, support, refund, cancellation, liability, and response terms are confirmed in the signed service agreement.
On offboarding, we provide a practical export, revoke Octocrew-controlled access, and remove client data from Octocrew-controlled systems on the timeline agreed in the service agreement.
Retention
Enquiries and correspondence: kept while we are in contact and for up to 24 months after the last exchange, then deleted unless an engagement followed.
Analytics data: retained per Google Analytics settings (14 months).
Meta Pixel event data: retained according to our Meta settings and Meta's applicable retention terms.
Your rights
You can request access to, correction of, or deletion of your personal data, object to processing, or request portability at any time: email hello@octocrew.ai. If you are in the EU/EEA or UK, you also have the right to complain to your local supervisory authority.
Contact
Octocrew, hello@octocrew.ai. We will update this page when our practices change; the date above reflects the latest revision.
