Operator-built · for $3M–$10M D2C

Three agents.
Four weeks.
$10–15k/mo of ops cost replaced.

A coordinated crew of agents that runs your daily ops — support, e-commerce, ads, email — across the stack you already have. Drafts the work. You approve in Slack. Built on a real D2C brand running it for 90+ days.

4 weeks to deploy · 30-day out clause · no procurement gauntlet
Walkthrough · 4:32
A ticket flows through Sarah, then Slack, then your customer.
04:32
3 agents
in the MVP packaging
4 weeks
to first approved reply
$2,500/mo
flat. 30-day out.
90+ days
running on a real D2C brand
Running today on a real D2C brand. Not a pilot. Not a slide. The fleet has been processing tickets, surfacing anomalies, and drafting campaigns for 90+ days before we offered it to anyone else.
250+
tickets / month
1
attribution bug caught
30 sec
brief → campaign HTML
01 · The crew

Seven specialists. One coordinated layer.

Each agent owns a function. They share context across the stack. You approve every move that touches a customer. Start with three; add the rest when you're ready.

01 / RAYMVP
Ray
CMO surface

"What's broken right now?" One Slack thread that answers, instead of six dashboards. Pulls live numbers across the stack on demand.

Reads: Shopify · Klaviyo · Meta · GA4 · Triple Whale
02 / SARAHMVP
Sarah
Customer support

Inbound ticket → Slack card → 1-button reply. PII redacted. Refunds always escalate. You see every draft before it ships.

Live: Gorgias. On request: Zendesk · Front · Help Scout · Re:amaze
03 / KIRMVP
Kir
E-commerce ops

Daily multi-source sales pulse. Preorder auto-toggles when stock hits zero. Theme dev with safety rails.

Live: Shopify · ShipMonk. Roadmap: broader platforms.
The MVP triple. Replaces $10–15k/mo of human ops. Live in 4 weeks. 30-day out clause.
Ray ~$2k/mo  ·  Sarah $3–4k/mo  ·  Kir $5–9k/mo
04 / MAX
Max
Ads

Daily ad-account health check across Meta, Google, TikTok. Pause/scale recommendations with theory citations. Every write requires ok from you.

+$1.5k/mo
05 / MILA
Mila
Email & SMS

Brief in chat → ready-to-paste campaign HTML in 30 seconds. RFM-aware. Refuses to send if deliverability checks fail.

+$1.5k/mo · Klaviyo-native today
06 / LEX
Lex
Content

One brief produces ad video, email banner, blog hero, and social Reel script. Brand voice and product specs verified before output.

+$1k/mo + render pass-through
07 / SAM
Sam
Social

Drafts captions, Reels, posts. Discoverability audits. You approve every post before it goes live.

+$750/mo
02 · How it works

Four weeks of onboarding. Nothing reaches a real customer until you say go.

We deploy on your stack, train on your data, and run in draft-only mode for a week. Send buttons enable on Tier 1 tickets when you're satisfied — not before.

Week 1

01Discover

Wire your store, your inbox, your ad accounts, your support helpdesk. Hand us your brand voice, return policy, product catalog. We seed the fleet.

  • Scoped, least-privilege tokens per integration
  • Brand voice, return policy, product catalog ingested
  • Last 90 days of tickets and replies indexed
Week 2

02Soft-launch

Agents run in draft-only mode on your last 30 days of historical data. You review accuracy. We tune. Nothing reaches a real customer.

  • Side-by-side: agent draft vs. what your team sent
  • Tone, accuracy, and PII checks audited daily
  • Tier 1 / Tier 2 / always-escalate boundaries set
Week 3+

03Live

Send buttons enabled on Tier 1 tickets. Daily sales pulse fires. Preorder auto-toggle goes live. You stay in the loop on everything that matters.

  • Every customer-facing action approved in Slack
  • Daily pulse and anomaly callouts post at 7 AM
  • Trust expands per channel as accuracy proves out
03 · Use cases

Real workflows. Running today.

Four moves the fleet makes every week on the reference brand. Mockups are live recreations of the actual surfaces — Slack cards, daily pulse, attribution audits, "what's broken?" queries.

S
SarahAPP2:14 PM
Reply ready · Ticket #4218 · refund + reship, lost in transit
Drafted reply · Maya R. · order #SH-09812
Customer support automation

Inbound ticket → Slack card → one tap to send.

Ticket lands → enriched with order + tracking → drafted in your voice → posted as a Slack card → operator clicks Send. Reply hits the customer in seconds.

See it in your stack Loom · 1:42
Max · pixel audit · ran 7:02 AM
Pixel dedup ratio
51%
Target
≥ 95%
Anomaly · root-caused Duplicate event pushback in GTM container. Suggested fix attached. Recovered attribution after deploy.
The attribution bug an agent caught

Max flagged a 51% Pixel dedup ratio. Target is ≥95%.

Root-caused to a duplicate event pushback humans had been missing for months. Recovered attribution. Fixed by Tuesday.

Walk me through it Loom · 2:08
M
MilaAPP9:02 AM
Father's Day promo · 15% off · ready in 00:28
Subject A/B · 3 variants
· Dad earned this. 15% off.
· For the dad who already has everything.
· 15% off through Sunday — for him.
Campaign from one Slack brief

"Father's Day promo, 15% off, send Thurs 9am ET."

30 seconds later: preview PNG, three subject A/B variants, ready-to-paste HTML. RFM-aware. Refuses to send if deliverability checks fail.

Brief one yourself Loom · 1:18
@ray what's broken right now?
Open rate on welcome flow down 18% (7d)8s
CPM spike on Meta Prospect-1 set, +34%8s
4 escalated tickets awaiting your reply8s
Suggested · type "fix it" Delegate: Mila on the flow, Max on the ad set, Sarah picks up 4.
"What's broken?"

One question. Eight seconds. A delegated plan.

Operator types one question. Ray pulls from across the fleet. Then "fix it" — delegations fire across Mila, Max, Sarah. You stay in the loop.

Ask it on your stack Loom · 0:58
04 · Integrations

Works with the stack you already use.

Native today on the platforms most $3M–$10M D2C brands run. Adapter work to add a new platform is typically 1–3 weeks; we quote it as part of onboarding.

Live today
Shopify Klaviyo Meta Gorgias ShipMonk Triple Whale Notion Slack GA4 Search Console
On request
Zendesk Front Help Scout Re:amaze Google Ads TikTok Ads Microsoft Ads ShipBob ShipHero Recharge Postscript Attentive Polar Analytics Northbeam
Platform-agnostic where it matters. Adapter work to integrate a new platform is typically 1–3 weeks per platform; quoted as part of onboarding.
05 · The math

What it costs vs. what it replaces.

Toggle add-ons to see your replacement math. The MVP triple is on by default. The full fleet is what most brands grow into by month 6.

What you're paying for now Approx. monthly We replace it with
MVP — included in $2,500/mo
1 junior CS repDrafts replies, escalates the rest
$3,000–4,000 Sarah · drafts; you approve
Daily KPI scrapeFounder time / GM
$1,500–3,000 Ray + Kir
Spot Shopify dev / agencyTheme tweaks + preorder + blog
$1,000–2,500 Kir · theme + preorder + blog
MVP total 5,5009,500 $2,500/mo + $1,500 onboarding
Add-ons — toggle to compare
Media buyerDaily account checks, pause/scale
$5,000–8,000 Max · drafts; you approve every write
Email designer + coordinatorKlaviyo flows, campaigns, RFM
$4,000–7,000 Mila
Fractional creative agencyAd video, banners, blog hero
$3,000–8,000 Lex
Social media managerCaptions, Reels, audits
$3,000–5,000 Sam
Your total replaced MVP only $5,5009,500 $2,500/mo + $1,500 onboarding

"Pull up your last quarter's P&L. Add the lines. Divide by three. That's roughly what you'd pay us."

Book a demo
Honest scope

What this is not.

"We don't pretend to replace humans. We replace the parts of your humans' jobs they hate."

  • Not "AI replaces your team." We free your team from click-work so they do strategy.
  • Not autonomous black-box automation. Humans approve every customer-facing action until trust is earned per channel.
  • Not a tool for pre-PMF startups. You need existing ops to map onto agents.
  • Not a chatbot or a copilot. It's a coordinated team that drafts work; you approve.
  • Not a one-day setup. Onboarding is 4 weeks for MVP, longer for the full fleet.
06 · Pricing

Simple. Predictable. 30-day out.

One price for the MVP. Add-on agents priced per role. Outcome-based pricing (per-resolution / % of ad spend saved) is available after 6 months of trust — most brands keep the flat retainer.

Lead packaging
MVP · Ray + Sarah + Kir
$2,500/mo flat
$1,500 one-time onboarding · 4-week build
  • Customer support automation (Sarah)
  • Daily multi-source sales pulse (Kir + Ray)
  • Inventory + preorder management (Kir)
  • Shopify theme dev with safety rails (Kir)
  • "What's broken?" CMO surface (Ray)
  • 4-week onboarding · 30-day out clause
Book demo
Add-onOnboardingMonthly
Max / Ads+$1,000+$1,500
Mila / Email+$2,000+$1,500
Lex / Content+$2,000+$1,000 + render
Sam / Social+$1,500+$750
Full fleet$5,000$5,500

Outcome-based pricing (per-resolution / % of ad spend saved) available after 6 months of trust. Most clients keep the flat retainer.

07 · About

Built by operators.

We don't sell what we haven't run. The fleet has been operating a real D2C brand for 90+ days before we offered it to anyone else.

AN
Aleksey Nikitin
Operator · agent stack

~1.5 years running the 7-agent fleet inside a real D2C brand. Designed the system this product is built on. Owns the agent layer end-to-end.

YY
Yaroslav Yuzavos
Operations · sales

US-facing infrastructure. Closes the operator-to-operator deals where the buyer wants honest answers, not a deck.

DH
Denys Hetman
US e-commerce

US e-commerce network and recent platform-implementation work in the US market. Maps every brand's stack before we agree to onboard.

"We don't sell what we haven't run. The fleet has been operating a real D2C brand for 90+ days before we offered it to anyone else."
08 · FAQ

Questions we hear on every call.

Will this replace my team?

No. It replaces the click-work — drafting tickets, scraping daily KPIs, deploying small theme tweaks, building campaigns from scratch. Your team approves every customer-facing action.

Which platforms do you integrate with today?

Native today: Shopify, Klaviyo, Meta Ads, Gorgias, ShipMonk, GA4, Search Console, Triple Whale, Notion, Slack. Available on request with 1–3 weeks of adapter work: Zendesk, Front, Help Scout, Re:amaze, Google Ads, TikTok Ads, Microsoft Ads, ShipBob, ShipHero, Recharge, Postscript, Attentive, Polar Analytics, Northbeam.

How is this different from native AI tools (Shopify Sidekick, Klaviyo native AI, Meta Manus)?

Native tools optimize one platform. They don't talk to each other. We're the connective tissue — workflows that span ≥3 platforms (e.g. support sentiment drops → ad pauses → apology email triggers).

How is this different from agencies and VAs?

Agencies have a coordination tax and don't work weekends. VAs do one thing well; we do orchestrated cross-functional work. Our gross margins are software-like; theirs are labor-like.

What if it hallucinates?

Two layers of protection. (1) Hard rules encoded into every agent — no specific dates, ≤150 words on customer replies, always verify product specs against your store, PII redacted before posting. (2) Human-in-loop on every customer-facing action — agents draft, you approve.

Can it run autonomously?

Some surfaces, yes — preorder auto-toggle, daily report posting, deliverability monitoring. Others, no — refunds, ad budget changes, campaign sends. Trust scales gradually per account.

What if I want to leave?

30-day out clause. We export your full data and logs. No long-term lock-in.

Do I need a Slack workspace?

Slack is the primary control surface — every approval card, every ticket draft, every alert lands there. Telegram is supported as a fallback.

Replace your underperforming layer. Keep the team you love.

30-min discovery call. We'll walk through your stack and tell you whether it's a fit. No deck.

Book a demo
octocrew.ai · 4-week build · 30-day out